Term & Condition

Term & Condition

TRAVEL FLEXIBILITY

Ocean Bay Phu Quoc Resort & Spa remains committed to the joy of travel, an important part of our lives. Given the current uncertain environment, we have updated our cancellation policy. In the event that there is a COVID-19 related travel ban, health or quarantine restriction at your point of departure or at the resort destination that restricts you from traveling to the resort . We will provide a full refund for a prepaid reservation and/or waive all applicable penalties. In the event that you are in-residence at the resort and unable to depart the resort destination on schedule due to a COVID-19 travel ban, health or quarantine restriction, the resort will extend your stay based on a discretionary reduced rate off Best Available Rate (BAR). For more information, please refer to the Resort’s Booking & Cancellations page.

RATES

All room rates, charges and fees are in Vietnam Dong (VND) and are subject to 5% Service Charge plus a 10% Goods and Services Tax (GST). The GST is applied on the rates and Service Charge combined.

Room rates include breakfast daily in Tree-house Restaurant. Rates, inclusions, and room occupancies are as stated in your confirmation and may be subject to change at any time without prior notice.

PAYMENT GUARANTEE POLICY

A valid credit card guarantee is required at the time of booking.  A reservation will be confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if full payment is not received on time. 

Confirmation is also subject to receiving all guest names, particularly for multiple room bookings. 

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.

CANCELLATION POLICY

If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

2021 YEAR 

For travel from 15 March 2021 to 30 November 2021:

  • Cancellations that are made 8 days before arrival date is free of charged
  • Within 08 – 04 days prior to arrival date: 50% of total  room charges will be applied
  • Within 03 days prior to arrival date: 100% charges will be applied

 For travel in Festive Season 24 December 2021 to 05 January 2022:

  • Cancellations that are made 45 days before arrival date is free of charged
  • Within 45 – 30 days prior to arrival date: 50% of total  room charges will be applied
  • Within 29 days prior to arrival date: 100% charges will be applied

 

Early Departures or No-Shows

A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay plus taxes and one-way transfer will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance

 Ocean Bay Phu Quoc Resort & Spa reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation  and acceptance of terms, conditions, and cancellation policy.

 

COVID-19 Update

In the event that there is a COVID-19 related travel ban, health or quarantine restriction at your point of departure or at the resort destination that restricts you from traveling to the resort destination, the resort will provide a full refund for a pre-paid reservation and/or waive all applicable penalties. In the event that you are in-residence at the resort and unable to depart the resort destination on schedule due to a COVID-19 travel ban, health or quarantine restriction, the resort will extend your stay based on a discretionary reduced rate off Best Available Rate (BAR).

 

ADDITIONAL GUESTS AND CHILDREN SURCHARGES

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

  • Infants under the age of 5 years – complimentary, including a cot if required.
  • Children from 6 – 11 years old: sharing an existing bed with parents and surcharge breakfast at VND 200,000 ++ / child / meal. Maximum two (02) children per room
  • Children from 12 years old and above: Surcharge Rollaway Bed at VND 1,000,000 ++/ night.

 

Bedding Policy & Room Occupancy:

A maximum of one rollaway bed is  permitted for Beachfront Villa King or Twin, 2Bedroom Beachfront Villa Pool. Rollaway beds are on request and subject to confirmation. The rest of the room types can not have a rollaway bed.

 

A maximum of one baby cots (for infants aged up to three years) is each room.

  

ARRIVAL AND DEPARTURE

Check-in Time

14:00 hours/ 2.00pm. Earlier access is subject to availability upon arrival day.

 

Check-out Time

12:00 hours/ noon. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/ 6.00pm and a full night’s rate is required after this time.

 

Airport Transfers

Ocean Bay Phu Quoc Resort & Spa provides Shared bus transfers for all guests arriving and departing on standard scheduled international flights from/to Phu Quoc International Airport. Flight details are required 3 days prior arrival date to arrange shared or private transfers.

 

Full guest details including names, ages of children and international flight arrival and departure dates and times are required.

 

For Arrival – If airport transfers are included in your stay, a representative of Ocean Bay Phu Quoc Resort & Spa will be located outside the main entrance area at Phu Quoc International Airport.

 

For Departures – Please plan to arrive at the airport three hours prior to your scheduled flight’s departure time to allow for check in and clearing of Customs and Immigration.

 

Transfers are subject to availability and require prepayment at time of booking. No-Show or cancellation of confirmed booking will be subject to 100% charge. Amendments of booking are not permitted within 72 hours prior to arrival. 

 

Passport and Visa Requirements

Full legal names of all guests and children’s ages must be provided at time of booking. A valid passport (with minimum six months validity) and proof of citizenship is required to travel to and from Phu Quoc, Vietnam.

 

Traveling to other cities, other than from current exempted Phu Quoc area, requires a visa. Please contact the Vietnam Embassy or Consulate for more details. Failure to provide the air carrier or government officials with necessary documents and valid passport will lead to denial of flight boarding.

 

OTHER INFORMATION

Minimum Age

There must be at least one guest of minimum 18 years of age, with a valid credit card, present upon check-in at Ocean Bay Phu Quoc Resort & Spa. This guest must be holding the payment for the travelling party against this credit card.

 

Group Bookings

A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email reservations@oceanbayphuquoc.com for reservations of five rooms or more.

 

Smoking

Smoking is not permitted in any restaurants, interior or public areas. 

 

Rate Changes

Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and Ocean Bay Phu Quoc Resort & Spa reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes. Rates may also change due to revaluation/devaluation of the Vietnam Government.

 

Ocean Bay Phu Quoc Resort & Spa reserves the right to cancel your stay at a time prior to arrival. In this event a refund will be issued of your accommodation prepayments.